These Terms of Service apply to ConnLog, a monitoring and notification platform operated by ConnLog, trading as ConnLog, registered with the Dutch Chamber of Commerce under KvK number 42070060, the Netherlands.

1. Parties and definitions

"ConnLog", "we", "us", and "our" mean the operator identified above. "Customer", "you", and "your" mean the person or legal entity that creates an account, owns a workspace, buys a plan, or uses the Services.

2. Business use and authority

ConnLog is primarily intended for business and professional infrastructure monitoring. Paid plans are intended for business and professional use. If you use ConnLog as a consumer, mandatory consumer rights remain unaffected.

You may only install agents, configure monitors, run checks, or execute actions on systems, networks, services, domains, or infrastructure that you own, control, or are explicitly authorized to manage.

3. Accounts and workspaces

You are responsible for:

• Providing accurate account, billing, tax, and contact information.
• Keeping passwords, OAuth accounts, sessions, agent tokens, and reset links secure.
• Managing workspace roles, invitations, teams, collective emails, and permissions.
• All activity by invited users, admins, agents, API clients, and integrations in your workspace.
• Keeping alert recipient emails current and testing alert configuration regularly.

4. Service scope

ConnLog provides infrastructure visibility and notifications. ConnLog does not operate, repair, secure, back up, or guarantee the customer's infrastructure. Customers remain responsible for their own systems, access, recovery, security, and operational response.

ConnLog is a monitoring and notification tool. It does not guarantee that every outage, degradation, incident, security issue, misconfiguration, or failure will be detected, reported, delivered, or resolved. You remain responsible for independent monitoring where necessary, incident response, backups, disaster recovery, infrastructure security, and business continuity.

Email and other notifications may be delayed, blocked, rate-limited, rejected, misrouted, or classified as spam. Third-party mail providers and infrastructure providers may fail. ConnLog does not guarantee delivery, read receipt, escalation, or response. You must test alert rules, recipients, cooldowns, and recovery notifications yourself.

5. Agents and Quick Actions

Agents run on machines you control. You are responsible for installing, updating, configuring, and removing agents safely, and for protecting agent secrets and tokens.

Quick Actions may affect systems. ConnLog does not author, review, verify, or approve the commands you register locally. You must not register destructive or dangerous commands unless you understand the consequences and have appropriate authorization. ConnLog is not liable for damage, deletion, downtime, data exposure, or operational impact caused by customer-defined commands, customer configuration, or customer misuse.

Quick Action labels, metadata, execution requests, timestamps, requesting users, status, exit codes, and output metadata may be logged. Action output may contain sensitive data if your command prints it. Avoid exposing secrets, passwords, tokens, private keys, personal data, or confidential data in command output, monitor names, tags, notes, URLs, or labels. We may disable or suspend Quick Actions, agents, tokens, users, or workspaces for abuse, security, legal, or platform protection reasons.

6. Acceptable use

You must not misuse ConnLog. The detailed policy is available at /acceptable-use and forms part of these Terms. In particular, you must not use ConnLog for unauthorized monitoring, scanning, attacks, credential stuffing, spam, malware, botnets, persistence on systems you do not control, bypassing limits, storing unlawful content, reverse engineering except where legally allowed, reselling or white-labeling without written permission, or life/safety-critical use without a separate written agreement.

7. Plans and billing

Free plans may have limits on agents, workspaces, recipients, history, support, and feature access. Paid plans are billed in advance through the configured payment provider, currently Stripe if payments are enabled. Plan prices, billing cycles, and included limits are shown before checkout. VAT/taxes may be added or collected depending on your location and billing details.

If a payment fails, ConnLog may retry payment, ask you to update your payment method, restrict paid features, downgrade, suspend, or terminate access after reasonable notice where practical. Cancellations normally take effect at the end of the current billing period. Unless required by mandatory law or a separate written agreement, partial-period refunds are not provided.

Downgrades may reduce retention, disable features, remove alert recipients, pause agents, or require you to delete resources above the new plan limit. Enterprise or custom contracts override these public Terms only where they expressly say so.

ConnLog is primarily a business and professional service. If mandatory consumer law applies to you, nothing in these Terms limits those mandatory rights. If paid self-service checkout is made available to consumers, ConnLog may request any consent or acknowledgment required for immediate delivery of digital services.

8. Data ownership and confidentiality

You retain ownership of customer content, configuration, monitor data, agent data, alert data, support content, and other data you submit or generate through your workspace. You grant ConnLog a limited license to host, process, transmit, display, secure, back up, and otherwise use that data only to provide, maintain, protect, and improve the Services and to comply with law.

ConnLog owns the platform, product design, source code, user interface, documentation, trademarks, trade names, and service design, except for third-party components and open source software used under their own licenses. Each party must protect the other's non-public confidential information using reasonable care.

The Privacy Policy, DPA, and Subprocessors page explain personal-data processing and Article 28 GDPR processor terms.

9. Security responsibilities

You must protect credentials, rotate compromised secrets, notify us of suspected security issues, avoid sharing agent secrets, configure agents safely, and avoid sending secrets through fields where they are not needed. ConnLog may revoke sessions, force password resets, rotate or suspend tokens, disable dangerous features, restrict agents, or suspend accounts when needed to protect the platform, customers, or third parties.

10. Availability and support

Unless a separate written Enterprise agreement states otherwise, ConnLog does not provide an uptime SLA, service credit, response-time guarantee, support guarantee, or guaranteed alert delivery. Maintenance, updates, outages, emergency security changes, provider failures, and force majeure events may affect availability.

Support availability may depend on plan and staffing. Free, beta, preview, experimental, or trial features are provided without support, retention, availability, or continuity guarantees unless stated otherwise in a separate written agreement.

11. Suspension and termination

You may cancel your account or subscription according to the in-product flow. ConnLog may suspend or terminate users, workspaces, agents, actions, tokens, or subscriptions for non-payment, violation of these Terms, illegal activity, abuse, security risk, risk to the platform or other users, law-enforcement or legal requirements, or material misuse.

After termination, ConnLog may delete or anonymize workspace data according to the Privacy Policy and retention settings, except where legal, billing, tax, security, backup, dispute, or abuse-prevention records must be retained.

12. Liability and indemnity

To the maximum extent permitted by law, ConnLog is not liable for indirect, consequential, incidental, special, punitive, or similar damages, including lost profits, lost revenue, business interruption, data loss, missed alerts, downtime, security incidents not caused by ConnLog's intentional misconduct or gross negligence, customer misconfiguration, customer commands, customer infrastructure, or third-party provider failures.

To the maximum extent permitted by law, ConnLog's total aggregate liability is limited to the amount paid by the customer to ConnLog in the three months before the event giving rise to the claim, or EUR 100 for free users.

Nothing in these Terms limits liability where limitation is not permitted by mandatory law, including liability for intent, deliberate recklessness by ConnLog management where applicable, death or personal injury caused by negligence where applicable, or mandatory consumer rights.

Business users must indemnify ConnLog against claims, damages, fines, costs, and reasonable legal fees arising from unauthorized monitoring, customer content, customer commands or Quick Actions, violation of law, misuse by workspace users, infringement of third-party rights, or breach of these Terms.

13. Changes to service and terms

ConnLog may update features, limits, plans, prices, providers, and these Terms. We will use reasonable efforts to give notice of material changes affecting paid plans. Emergency, security, legal, abuse-prevention, or provider-driven changes may take effect immediately. Continued use after changes take effect means you accept the updated Terms.

14. Governing law, disputes, and contact

These Terms are governed by the laws of the Netherlands. Unless mandatory law provides otherwise, disputes shall be submitted to the competent court in the district where ConnLog has its registered office.

Legal questions: [email protected]. Security or abuse reports: [email protected].